Business
Steve is here to talk to us about love in business and customer service and how it has everything to do with them. That’s because customer satisfaction means nothing. When customers love what you’re doing, that’s everything. Love is not something that we are supposed to discard in our professional lives; it's something that we need to incorporate deep into the organizations we work in or lead.
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More Episodes
483: Donna Cutting, Employees First!
2022-03-29
2022-03-29
482: Focus on Government CX
2022-03-22
2022-03-22
481: Annette Franz, Built to Win
2022-03-15
2022-03-15
480: Innovate or Fail
2022-03-08
2022-03-08
479: Fred Reichheld, Winning on Purpose
2022-03-01
2022-03-01
478: The CX of Right to Repair
2022-02-22
2022-02-22
477: Michael Bartlett, The Dark Side of CX
2022-02-15
2022-02-15
476: Is CX Dead in Banking?
2022-02-08
2022-02-08
474: Season Intro
2022-01-31
2022-01-31
473: Bourbon Summit, Season Finale
2021-11-02
2021-11-02
472: Marlanges Simar, Prime Therapeutics
2021-10-26
2021-10-26
471: When the Frontline is the Last to Know
2021-10-19
2021-10-19
470: Dan Gingiss, The Experience Maker
2021-10-12
2021-10-12
469: Frictionless vs. Memorable CX
2021-10-05
2021-10-05
468: Greg Lisiewski
2021-09-28
2021-09-28
467: How Location and Design Impact CX
2021-09-22
2021-09-22
Bonus Episode: Noa Danon
2021-09-20
2021-09-20
466: David Horsager
2021-09-14
2021-09-14
465: Customer Effort 2.0
2021-09-07
2021-09-07
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