Delight Customers the Airbnb Way + TRAVEL GIVEAWAY

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Join me as I interview Dr. Joseph Michelli, Chief Experience Officer and Customer Service Expert

**Stick around to learn how you can enter to win a trip to California to tour Airbnb headquarters and learn more about how they approach the customer experience (deadline to enter: December 16, 2019). ***

Are you ready to transfer the excitement you have for your products and services to your customers? Tune in as we discuss the following:

• Inputs to a healthy customer experience
• How Zappos uses play to get employees to go the extra mile (and love it while they do)
• About Dr. Michelli and the Michelli Experience
• How Airbnb disrupted the hotel industry
• A new breakfast strategy that Godiva is taking to delight its customers
• How the convenience store industry is currently being disrupted

About Dr. Joseph Michelli

• Learn more about the Michelli Experience (https://www.josephmichelli.com/)
• Connect with Dr. Michelli on Twitter | LinkedIn

Resources Mentioned in this Episode

• Learn more about the Airbnb travel contest
• Book: The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
• Book:The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
• Book: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
• Book: The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
• Book: The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

About this Episode

• Episode: 12
• Title: Delight Customers the Airbnb Way + TRAVEL GIVEAWAY
• Release Date: December 9, 2019
• Guest: Joseph Michelli, Ph.D.

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