Business
Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs
2018-12-04
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On this episode of "The Freight Project Podcast" listeners will learn:
- The Value of Auditing Freight Invoices to ensure you're charging your customer accurately for shipping costs
- Why a focus on customer service is vital for shippers, especially as the market is tight, rates are increasing, and there are many distractions in shipping that take away from customer service
- Tips shippers can take to mitigate damage or loss issues so customer's get freight on time & damage free
- Why it seems to take so long for carriers to process damage claims.
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- The Value of Auditing Freight Invoices to ensure you're charging your customer accurately for shipping costs
- Why a focus on customer service is vital for shippers, especially as the market is tight, rates are increasing, and there are many distractions in shipping that take away from customer service
- Tips shippers can take to mitigate damage or loss issues so customer's get freight on time & damage free
- Why it seems to take so long for carriers to process damage claims.
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