What is employee engagement and what does it have to do with IT? Andrew Eardley-Day, ITSM system administrator for Betfred and Joey Brown, product manager for SolarWinds ITSM join episode host Chris McManus to discuss the importance of versatile service desk engagement methods for employees, including how IT can offer omni-channel engagement, ways ITSM can learn from consumer product support, and how IT bears more responsibility than ever for the overall employee experience.
This podcast is provided for informational purposes only. Information and views expressed in this podcast may change and/or may not be applicable to you. SolarWinds makes no warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, or usefulness of any information contained herein.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.
© 2020 SolarWinds Worldwide, LLC. All rights reserved. Find us on solarwinds.com
Create your
podcast in
minutes
It is Free