EP #20 – Handling Difficult Customers, with Michelle Mitchell
You’ve heard the expression: “The customer is always right.” But is that actually true in hospitality? And even if they aren’t always right can you still satisfy them and make them happy? Joining us to answer those questions, and more, is Michelle Mitchell of IHG. She is the customer experience manager for IHG’s customer relations…
The post EP #20 – Handling Difficult Customers, with Michelle Mitchell appeared first on Hospitality Academy.
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