Ep. 55 // From Over-the-Road to Over-the-Phone

Are you settling into an office chair today? Or are you manning the driver’s seat? Our guests are right at home in both places. We welcome Maya Hernandez, Brian Johnson, and Chris Chaney to sit down with us in this episode of Terminal Exchange.

These three drivers turned driver managers are the breath of fresh air you’ve been waiting for at Terminal Exchange. They share a full-circle perspective of Nussbaum from the heart of a driver and the thoughts of a driver manager.

But what brought them into the office? And is there that big of a difference between office work and their first presumptions of it? In one word – yes.

Listen to the driver’s voice – the frustrations of both roles, the eye-opening realizations, and the game of Tetris that is the trucking industry.

Enjoy Maya, Brian, and Chris’s stories from over-the-road to over-the-phone.

Photos

Quotes

• Chris: “This was a great opportunity to be able to come inside and help people with something that I really love doing.”
• Brian: “There were times where, sitting in my truck, I didn’t say it directly to them, but I was screaming at them sitting in that truck.”
• Maya: “As long as we are communicating and keeping those doors open, there is nothing that can’t get accomplished.”
• Maya: “When you call and you think that the planner and your DM have lost their bananas, and they don’t know what they’re doing when it comes to your hours. It’s easily resolvable by a simple phone conversation and a good attitude.”
• Brian: “I have no problem routing you outside of Chicago. Because I know it takes one person to screw up everybody’s day there.”
• Maya: “I couldn’t have a job without a driver. The driver could not have a job without our sales team, and our CACs, and our load planners. We all make up this company.”
• Chris: “I have to take care of my people. I have to care for my team. We want our drivers to be successful.”
• Maya: “Thirty-four hours is never enough at home… You have to be a wife or a husband. You have to be a mom. You have to be a friend, and you have 34 hours to be all these different things before you have to go back out on the road again.”