Plugged & Unplanned 10.1 - Isabella Villani

Welcome back to Plugged & Unplanned! Today’s episode sees Booktopia’s CEO Tony Nash sitting down to chat with Isabella Villani, author of Transform Customer Experience. It is the ultimate guide to putting your customer first in which Isabella shows how you can implement a customer strategy from planning to execution. In this episode, Tony and Isabella chat about the importance of customer experience, how Isabella grew her expertise in the area, her writing process and more. Books mentioned in this podcast: Transform Customer Experience by Isabella Villani —> https://bit.ly/2I89oPw Host: Tony Nash Guest: Isabella Villani