To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. Then we get a bit carried away, covering:
- How long a parcel should be held at a parcel locker
- Refilling parcel lockers multiple times per day
- How to encourage customers to collect parcels faster
- Linking event management systems to customer rewards
I’m pleased to welcome back Ivan Čulo, CEO of Hrvatska pošta (Croatian Post) to talk about the new logistics centre and more:
- The scale of the new logistics centre
- Functions of the logistics centre - last mile and hub-and-spoke network
- Consolidating locations and freeing up cash for reinvestment
- The sale of Croatian Post’s pay-tv channel
- Growth in e-commerce parcel volumes and the need for capacity
- Productivity and competition in parcel delivery
- Speed and quality of delivery
- More customer-focused delivery services
- Cross-border parcels - including issues with small inbound cross-border parcels and VAT thresholds