Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world:
- Keeping POS technology simple while offering a greater range of over-the-counter transactions
- The user experience and what that means for training costs and error rates
- Integration between retail systems and other internal systems
- Communicating between different POS platforms - including mobile POS - in real time
- Advantages of in-store mobile POS
- Pop-up retail stores (including parcel collection)
- Cashierless stores, such as Amazon Go - could they work in the postal world?
- Customer loyalty programmes and the in-store customer experience
- How technology can help in finding new revenue streams
- Automation and self-service in post offices
- Real time data enabling customised delivery (interactive delivery management)
- Integrity of data in cross-border shipping (including blockchain)