Brody Buhler, Global Managing Director of Accenture’s Post & Parcel business, is my special guest. We cover:
- How smartphone proliferation is changing delivery expectations
- Target fulfilling e=commerce from its massive network of stores
- How distributed fulfilment differs from central fulfilment, including cost
- Alternative delivery solutions
- Customer delivery preferences
- Inter-generational differences in e-commerce delivery
- Trends in cross-border delivery
- Innovation and trust in "the crowd" in delivery
- The future of the global cross-border postal system
- The new "continuous delivery" concept