Measuring The Impact Of L&D With Kevin M Yates

How do we know what we do works? Well, Kevin M Yates has made this his mission. In this episode we talk about how expectations of L&D have grown and how we need to adapt in order to demonstrate our impact.

KEY TAKEAWAYS

• At a senior level in Learning & Development there seems to be a paranoia/anxiety that training isn’t getting results or equating to any kind of business performance, capability or change.

• There’s been a transition in the expectation of what L&D is. Decades ago, expectations were very different. Right now, the expectation is that people will use their performance in a way that helps the business win. In the past, this focus on performance in that context was not resonant.

• Happy sheets, attendance, completion and satisfaction, the main parameters chosen to measure the success of training, don’t actually measure whether or not anything has been learned.

• Organisational goals are where L&D should begin, before looking at the gaps in performance and capability that are limiting people’s capacity for achieving those.

• Learning solutions and experiences need to hit three criteria for full-blown impact analysis:
  • Whether or not the learning solution is strategically and intentionally aligned to a business goal.
  • Whether or not the solution or experience has high visibility within the business.
  • Whether or not it’s expensive
• Being curious and creating relationships are keystones to successful implementation of L&D, and the measurement of its success.

BEST MOMENTS

• ‘We are expected now to impact people’s performance in a very measurable way’
• ‘I believe that those metrics and measures tell a story’
• ‘You’re always defining those things before you go and investigate’
• ‘Be curious’
• ‘I consider myself a curator of knowledge and information'

ABOUT THE GUEST

Kevin’s expertise is answering the question, “Did training work?”, with facts, evidence, and data. His work is global and multi-industry. He's a sought after subject matter expert and international speaker.

You can follow and connect with Kevin via:

Twitter: @KevinMYates - www.twitter.com/kevinmyates

LinkedIn: https://www.linkedin.com/in/kevinmyates/

Facebook: https://www.facebook.com/kevmyates/

Instagram: https://www.instagram.com/kevmyates/

Website: https://kevinmyates.com/

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.

CONTACT METHOD

• Twitter:  https://twitter.com/davidinlearning/
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
• Website: https://www.looop.co/