024 | The 7 BEST APPs to keep your housemates HAPPY :)

RESOURCE LINK

1. The HMO Experience Website (http://www.thehmoexperience.co.uk/)
2. 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
3. Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
4. Find out more about Vaboo (https://vaboo.co.uk/)
5. Sign up for a free trial of Arthur Online (https://www.arthuronline.co.uk/)

IN THIS EPISODE

Your host Matt Harris of MiRentCo London & Jamie Madill from Jamie Madill Property talk about all things related to communicating with and managing your housemates/customers/tenants using a variety mobile apps and online platforms.

Are you looking to for more efficient communication systems to communicate with your housemates? Tune in to this episode of The HMO Experience Property Podcast!

EPISODE HIGHLIGHTS

• Introduction [00:00 – 00:58]
• Good Customer Service Starts With Communication [00:58 – 09:11]
• Offer Additional Benefits [09:11 – 13:48]

KEY TAKEAWAYS

1. Excellent customer service starts with good communication. Ensure you have easy and efficient channels of communication with your customers. Consider setting up a WhatsApp group for your individual houses and a company-wide group for general communications
2. More formal communications or formal individual messages should be in. writing. Email is probably the best format for this but ensure you have read and delivery receipts.
3. Consider personal messages for birthday messages and annual celebrations with a small gift will build a good strong relationship with your customers.
4. Ensure that your responses to customer queries are dealt with quickly. If you can’t resolve the issue immediately then be proactive with your communications.

BEST MOMENTS

“With Vaboo, your customers get some extra freebies in return for giving you some feedback, which you could then use to either improve your service, or if its great feedback, then use that in your marketing.”

“One of the things that we like Arthur Online for is that not only are all the housemates or customers connected together with Arthur, but so are our power team. So our painters, our decorators, our locksmith, our carpenter for example, our window cleaner, our house cleaner, they’re all connected.”

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