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Crack the Customer Code

Crack the Customer Code

Business

420: Focus on Fundamentals

420: Focus on Fundamentals

2020-05-19
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There are five essential basic principles and they never change, so it's crucial to review them and remind your team that, despite the changes in the world, these fundamentals are still valid now more than ever. If everyone in the world of CX were to remember that, the experience our customers get would be much better. Learn more about your ad choices. Visit megaphone.fm/adchoices
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325: Kelsey Brown, Fighting for Transparent Pricing
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323: Neen James, Attention Pays
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322: Rise of the Service Machines
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321: Jesse Cole, Revolutionizing the Ballpark Experience
2018-05-22
320: The STORY of Retail Experience
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319: Jeanne Bliss, Is Your CX Mom-worthy?
2018-05-08
318: How Important Is the CX of Former Customers?
2018-05-02
317: Anne Bahr Thompson, Do Good
2018-04-24
316: Can Toys R Us Survive?
2018-04-17
315: Joey Coleman, Never Lose a Customer
2018-04-10
314: The Power of Empowerment: What I Wish I Knew
2018-04-03
313: Is AmazonGo the Future?
2018-03-27
312: John Garrett, The Personal Side of Business
2018-03-21
311: Which Retail Touchpoints Matter Most
2018-03-13
310: Clint Schaff, The L.A. Times Experience
2018-03-06
309: Common Leadership Biases in Your Way of Success
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308: Jacob Morgan, The Future of Work
2018-02-21
307: It’s Not My Job, Adam
2018-02-13
306: Eric Porres, Personalized Video Experience
2018-02-06
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