The Future Of Learning & Development With Serena Gonsalves-Fersch

Serena Gonsalves-Fersch is conducting extensive research, as part of a doctorate, on the future of our profession.

In this episode, we explore Serena’s findings so far, how these findings map to Serena’s considerable experience and what the future of Learning & Development could mean for all of us.

KEY TAKEAWAYS

• There are a remarkable number of opinions on what L&D should and could be doing. However, when you’re working in the sector, and beneath the expectations of internal stakeholders, the experience is radically different.
• When you are in a startup or hyper-growth organisation, it requires a completely different approach and way of thinking when it comes to how we can best effect business change.
• Learning is an ever-evolving pursuit, but so too is the methodology of learning itself. We cannot hope to advance our knowledge, if the practices do not evolve with us on a personal level.
• We should never be afraid to experiment when it comes to learning. Even if we fail, we have learned a lesson.
• Recognising the difference between an individual’s learning requirements and their personal attitudes and approaches, is key to discerning the real needs. By mislabelling a personal issue as a learning issue, essentially offer complicity.

BEST MOMENTS

• ‘It’s easier to start from the bottom up, and look at how we build’
• ‘In a smaller organisation, the critical path seems more obvious’
• ’The human race would not have survived if we were not constantly learning’
• ’There’s no such thing as an L&D emergency'

VALUABLE RESOURC ES

The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523

ABOUT THE GUEST

Serena Gonsalves-Fersch is an experienced L&D leader with 20 years in the profession, having worked at IBM and KPMG, amongst others. With your most recent role as Global Head of Learning at Cloudreach.

You can follow and connect with Serena via:

LinkedIn: https://www.linkedin.com/in/serena-gonsalves-fersch-flpi-a23589/

ABOUT THE HOST

David James

David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.

As well as being the Chief Learning Strategist at Looop, David is a prominent writer and speaker on topics around modern and digital L&D as well as an active member of the CIPD L&D Advisory Board.

CONTACT METHOD

• Twitter:  https://twitter.com/davidinlearning/
• LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/
• Website: https://www.looop.co/