Chip Heath (Stanford University) - How Organizations Can Win Our Hearts

Stanford business Professor Chip Heath discusses how certain moments we all experience - the first day at a new job, finishing a difficult project -don't feel as special as they should, and how we can make them much more memorable with a few simple touches. In conversation with Stanford Professor of the Practice Tina Seelig, Heath shares insights from his new book, "The Power of Moments: Why Certain Experiences Have Extraordinary Impact."