Using Data to Really Know Your Clients and Predict Their Needs - David Kamien

David Kamien is the CEO of Mind Alliance and is someone who understands that in order to truly collaborate with your clients, you have to understand their needs on a granular level. That means capturing the data in a way that proactively predicts legal and regulatory risks that companies like them are likely to face, but also list the probable impact that those risks are likely to impact them specifically. While this may sound like a pipe dream to some, and a delusion to others, Kamien thinks that improving the state of data in law firms through knowledge graphs and taking concrete, and logical steps toward improving and leveraging data, will help get law firms to where they can leverage the data in ways that will truly turn them into counselors to their clients. It means creating a data strategy for the firm that creates higher levels of sophistication so that the data turns into answers, and those answers turn into the types of action that clients are willing to pay for. Law firms should not sit back and wait for this to magically happen. If you want to generate value, you are going to have to collaborate very closely with clients. And in this day and age, that involves data.

Information Inspirations

Most of us in the information profession have touted our skills as fact finders. In this time of misinformation on the Internet, that skillset is needed more than ever and seems to be showing up more and more in the media as they look for Misinformation Experts like the University of Washington's Information School, Jevin West. West appeared this week on one of our favorite non-legal podcasts, Make Me Smart, where he uncovered some of the reasoning behind the cult that is QAnon, and why its ability to manipulate information makes it so popular, and so hard to convince those believers in the conspiracy that it really is misinformation.

Staying in touch with clients and others isn't simply about setting up the next Zoom meeting. Julie Saravino produced a great list of ways to have that personal interaction with others in a way that "ups your game" and makes you stand out from those who still rely upon Zoom, email, and phone calls.

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