In this fourth episode of Black Market Leadership, Kevin interviews construction executive, Conor Evans, about a tool he deployed to him manage uncertainty in leading his office. The "Expectations Document" is critical instrument enables you to better guide your organization, no matter how big or small, or homogenous or diverse, to the intended goal despite the uncertainty and its ultimate byproduct, chaos. Conor created one and it's worked out to his advantage. But it's not an easy document to create. Kevin and Conor discuss his document in some detail, along with its origins and how to effectively use it.
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