20) #ExponentialInsights: The Great Pause: Why Now Is the Time for Transformation w/ Samantha Paxson

The pandemic has given us a chance we never get in this fast-paced world. 

“The Great Pause”

A once-in-a-lifetime chance to stop and assess what we’re doing.

 Samantha Paxson, Executive Vice President/Chief Experience Officer at CO-OP Financial Services, says your financial brand should take advantage of it. 

She joins me in today’s episode and we discuss:

-The Great Pause and why it’s the best time for transformation

-How to build trust with your customers

-How to increase engagement and, ultimately, market share in this time

You can find this interview, and many more, by subscribing to Banking on Digital Growth on Apple Podcasts, on Spotify, or here.

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