Episode 7 - How to become a deep listener and not neglect your existing customers with Oscar Trimboli

What you will learn in this episode

How to become a deep listener 

Practical tips on how to not neglect your existing customers

Acquiring a new customer can cost five times more than retaining an existing customer.

How to listen to what your customers are not saying

Learning to listen to what’s unsaid

Why the magic phrase is ‘Tell me more’ and ‘I’m curious what else you’re thinking about on that topic.’ 

The 5 different levels of listening 

How to take notes in meetings (this is really cool!)

‘If your goal can be achieved in your lifetime, it's not worth going for.’

 

Resources mentioned in this episode

Deep Listening: Impact Beyond Words by Oscar Trimboli 

Oscar’s Deep Listening Podcast

oscartrimboli.com

Google Alerts

We speak at about 125 to 150 words a minute. You can listen right now at 400 words a minute, but as a speaker, I can think at up 900 words a minute.

Jason Calacanis – This Week in Startups Podcast 

Boris Conrad – World memory champion

The Lion's Share

Evernote

 

Book Recommendations

Deep Listening: Impact Beyond Words by Oscar Trimboli 

Atomic Habits by James Clear

 

Business you would build on Mars

I think this is a transformational time in commerce. It means that Martians and people from the Earth will be able to trade for the first time. I don't know if it's Bitcoin, but we would need to set up a currency or rate of exchange between the two planets. What we need to do is figure out how do we transact across the galaxy? I hope that will be valuable to both marketplaces, and I know that creating a double sided marketplace is probably the hardest thing you can ever do in software development.

But in terms of promoting it, I just think that we need to get the Elon Musk of Mars, and the Elon Musk of Earth do the first trade together, and just record that in some kind of medium that both planets can see and hopefully that will set off a process of trade that will make both planets closer together.

 

Get in touch with Oscar

Oscar on LinkedIn

oscartrimboli.com

 

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