Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to discuss research into shopping trends during the pandemic - and what all that means for the delivery sector:
- Older generations embracing ecommerce
- Indicators for continued strength in parcel volumes
- Retailers going bankrupt and store closures during the pandemic, compared to online fulfilment
- Customer preferences and behaviours relating to shipping costs
- Free shipping: is it now a basic requirement?
- Is free delivery incompatible with fast delivery?
- Customer expectations on speed by generation
- How retailers can differentiate their delivery options
- Delivery satisfaction
- Delivery’s role in retaining customers
- What customers want from the delivery experience
- B2C delivery preferences - including time windows
- Virtual proof of delivery
- Predictions for peak season - including retailers bringing sales forward to make it an elongated peak
- Post-Christmas sales