In this episode, AF and JM learn the difference between "crapticioners" and practitioners. If that isn't enticing enough a description, consider the fact that Bob Cummins teaches us the difference in an authentic Scottish accent.
This episode is almost as good as Lucy telling you where he hid the Lucky Charms. It's a treasure chest of knowledge about how humans work. Once you understand that you'll be ready to help them make work safer.
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