In this episode, John Doyle, sat down with Matthew Gardiner who is the ex CEO at Trafford Housing Trust.
Why... despite high landlord satisfaction scores is there still a trust problem for tenants? 🤔
It's a tough question, right?
Surely if the "satisfaction scores" are positive... there's nothing to worry about?
Yeah... well not quite according to Matthew Gardiner.
Over the course of this conversation, John & Matthew discussed:
✅ Why there is a trust problem/the root causes
✅ Why "making mistakes" & being "transparent" can help rebuild that trust factor
✅ Sustainability within the sector & why it's in the best interest of both Landlords & Tenants.
Hope you enjoy :)
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