Mark Council: Staying Optimistic, Mentorship & Delivering an 11-Star Service

In today's episode, Stuart welcomes Mark Council. Mark owns a gym called Platform Performance, which he opened with a business partner in 2017. We discuss a wide range of topics including how he's staying optimistic amidst the chaos of lockdowns and uncertainty of COVID, why he prioritises professional development & mentorship, and how he ensures he gets the most out of what he invests in, how his gym delivers an 11-star service to their members and much more!

 

 

 

Timestamps:

• [01.25] - How his lockdown is going?
• [06.32] - Why other people's success does leave clues.
• [08.10] - Business biography recommendations.
• [10.15] - Why he's been so willing to ask for help and mentorship today.
• [14.40] - How he manages feeling like there's too much to do in his business.
• [16.00] - Business key performance indicators (KPI's)
• [18.00] - An 11-star service.
• [23.53] - How he applies the professional development he goes through.
• [25.00] - Lateral thinking.
• [29.10] - Mark discusses the harder times he's had as a gym owner.
• [34.25] - Why he has always focussed on delivering an excellent service and experience to his clients.
• [38.30] - How his gym, Platform Performance, recruits new personal trainers.
• [43.35] - Why gym ownership is not a natural step for most trainers.

 

Find Out More About Mark:

• Facebook: https://www.facebook.com/mark.council
• Platform Website: http://platformpt.co.uk/ 

 

 

Find Out More About LTB:

• Website: https://liftthebar.com/
• IG: https://www.instagram.com/liftthebar/