CM 106: Daniel Cable on Happiness at Work

Unhappiness at work is at an all-time high. While some might blame bad attitudes or a lack of motivation, Daniel Cable offers another perspective. He believes that the routines of the modern workplace are simply out of step with how our brains are wired to explore and experiment. Daniel Cable is Professor of Organizational Behavior at London Business School and author of the book, Alive at Work: The Neuroscience of Helping Your People Love What They Do. He believes our biological urge to learn and discover is what’s needed in today’s fast-paced work world. He also thinks that the organizations that will most benefit from it are those willing to redesign how they operate. In this interview we discuss: How our brain’s urge to explore and discover is an asset in today’s workplaces The fact that most workplaces fail to tap into our innate abilities to innovate and problem solve The kinds of rewards organizations might gain for customers, workplace cultures, and the bottom line by tapping into what our seeking systems innately crave How our brain’s reward system is triggered when others take the time to understand our perspective and unique strengths How trying something new and novel also triggers our brain’s reward system Why it’s so important for us to see the impact of our work on others -- to understand our purpose How our seeking system is a feature and not the bug that Henry Ford believed it to be as he built scalable systems for repetitive work How fear in the workplace can create learned helplessness The fact that play is an important way for us to learn what we are capable of Why encouraging employees to bring their best selves to work significantly increases their long-term retention and engagement, while also increasing customer delight How team members problem solve more effectively when they share in advance when they have been at their best Why it’s so important that leaders be willing to learn from employee experimentation, since it may not always go as planned -- and that’s part of the learning process How servant or humble leadership works best in supporting employees’ desire to explore, discover, and innovate How the role of the leader is to get the most out of their people at work by providing resources, removing obstacles, modeling psychological safety and modeling a growth mindset How our perceived resistance to change flies in the face of our building flying machines and developing cures for diseases and so much more Episode Links @DanCable1 Dan Cable Dan-cable.com Jaak Panksepp Ventral striatum KPIs Martin Seligman Henry Ford Frederick Taylor In the Lab of Happy Rats video - Jaak Panksepp Mihaly Csikszentmihalyi How to Activate Your Best Self and What Happens When You Do by Dan Cable Wipro Harvard Kennedy School Let Your Workers Rebel by Francesca Gino William B. Swann Jeffrey T. Polzer Osteria Francescana and Massimo Bottura Creative Change by Jennifer Mueller KLM Royal Dutch Airlines and KLM Surprise and KLM’s ‘Adios Amigos’ Tweet Servant leadership The Power Paradox by Dacher Keltner Growth mindset and Carol Dweck If you enjoy the podcast, please rate and review it on iTunes - your ratings make all the difference. For automatic delivery of new episodes, be sure to subscribe. As always, thanks for listening!