E32 - Sudhir Mishra - How Increased Banker Capability Is the Key to Delivering Customer Experience
Sudhir Mishra has been working in the banking industry since 2005.
Now he is working as the Executive Manager at Westpac Group.
At Westpac, Sudhir is leading a team of Senior Managers across program management, data analytics & change management to deliver digital business transformation.
His operations range over 900+ branches covering all 4 Westpac Group brands & 10K+ bankers.
In this episode, Sudhir shares with our audience:
- How he & his team developed analytics tools helping bankers deliver better customer experience.
- Why many digital transformation projects fail. Hint: being too ambitious.
- Factors contributing to a successful digital transformation for any organisation.
- Why you should always strive to be closer to the ground realities while implementing data solutions.
- Lessons the financial services industry can learn from the tech companies.
- Dynamics of the tech companies, like Google or Facebook, entering into the financial services.
- Impacts of neo-banking organisations.
- How to develop organisational culture where everybody feels safe & contributions are appreciated.
#BusinessAnalytics #CustomerExperience #DataScience #Banking #DigitalTransformation
Create your
podcast in
minutes
It is Free