Join host Rebecca Webber, BCBSRI's chief of staff to the president and CEO, as she discusses one of the MOST important (and easiest!) ways to pick a good health plan. We’re talking about quality ratings. Rebecca is joined by Karen Stenhouse, BCBSRI accreditation manager, and Rebecca Mallette, BCBSRI director of customer experience, to help us better understand what quality ratings are, why they matter and how all of this relates to you as a customer.
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