❌ Poor customer communication/service = Poor reputation.
If housing providers have learned anything over the last 12 months...
It's the importance of *quality communication* with tenants.
Communication that's:
✅ Proactive.
❌ Not reactive.
✅ Gentle.
❌ Not forceful.
✅ 24/7.
❌ Not 9-5.
And a shining example of a housing provider with that *quality communication* is Citizen.
Which is why for the upcoming episode of The Social Housing Podcast - we've brought on Steve Hayes...
(Head of Comms at Citizen)
To breakdown how they've proactively engaged with their 30,000 residents over the last year - by thinking more like Amazon rather than a "traditional housing provider"
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