Jeff Sussna is a consultant and author specialized in helping organizations deliver software more effectively. This is Jeff’s second appearance on the show. In this conversation, he tells us about Customer Value Charting, a visual tool that helps teams balance strategy and agility.
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Show notes
- Sussna Associates
- Designing Delivery: Rethinking IT in the Digital Service Economy by Jeff Sussna
- The Informed Life episode 15: Jeff Sussna on Cybernetics
- Customer Value Charting: A Visual Tool for Customer-Centered Discovery & Delivery by Jeff Sussna
- Software as a service
- Salesforce
- Slack’s new DM feature can be used to send abuse and harassment with just an invite (The Verge)
- Promise theory
- Mark Burgess
- Wardley map
- Impact mapping
- User Story mapping
- ServiceNow
- JIRA