MBL: Personal Banking and the Pandemic

The Covid-19 pandemic has placed a huge amount of pressure on banks and customers alike. How have you - and your bank or building society - adapted? Felicity Hannah and guests explore how the Covid-19 pandemic has reshaped the way we manage our money and whether those changes are here to stay. E-mail moneybox@bbc.co.uk with your personal banking stories, questions and experiences. Have you changed your banking habits? Has your access to support, products or services altered? What is your bank or building society doing well and what could be done better? Joining Felicity are: - Julie Ann Haines, CEO Principality Building Society - Alex Neill, CEO of Resolver complaints website - James Daley, consumer campaigner and founder of Fairer Finance Presenter: Felicity Hannah Producers: Smita Patel and Diane Richardson Editor: Alex Lewis