Episode #12. The power of communication is determined by your ability to truly listen.

In this episode Michael Fanning talks with Diane Terry. Diane has been in real estate for 30 years and is a great communicator because she has mastered the art of listening. She shares some great strategies along with nuggets of wisdom on how to listen better. "WAIT" Why am I talking. "Shut up and listen. Avoid the word Why. Instead say Tell me more, or Help me to understand Use support listening rather than shift listening. Take notes and read back. Making sure you heard them correctly. Focus and give your full attention. Turning off your phone or notifications on your apple watch. Windermere's Standards of Practice. Books she mentioned. Your not listening.  The Coaching Habit Saving Face Kiss Bow or Shake Hands.  Useful Website. Listen.org Diane Terry dterry@windermere.com