EP 110: Colonoscopies and Customer Service

When is good customer service most important? When things are at their MOST uncomfortable… think colonoscopy-level discomfort.

The good news? Even something as unpleasant as a painful medical procedure can be remembered in a better light if the experience ends well. And if that’s true for a colonoscopy, imagine the possibilities in our photography businesses!

Today, I’m sharing some lessons from Nobel Prize-winning psychologist Dan Kahneman, along with my three-step system for how to appropriately assess and address frustrated or disappointed clients. These strategies can help you rescue even the most dire customer service situations and turn them into rave reviews and clients for life.

Resources:

• Listen to the Simple Sales Limited Series Podcast where Annemie teaches the 6 steps to running a profitable, sustainable photography business you love.
• Join the TCBTH Facebook Group - a supportive, business-focused group for photographers.
• Leave a review!