E63 - Ben Nichols - Improving Customer Experience with Natural Language Processing in Banking
Ben Nichols is the Head of Product at IMS, Inc. Based in Liverpool, New York, IMS, Inc. is a fully integrated service provider of Conversational AI, Robotic Process Automation (RPA), Payments, Print, Electronic, and Mobile Communications.
Ben is also an Adjunct Professor of Data Science at Syracuse University, where he conducts lectures on Natural Language Processing, Database Design, and Scripting for Data Science.
Prior to that, Ben was Senior Director of Customer Insights at CB4, an AI tool that helps retailers uncover and fix the costliest in-store issues.
At CB4, Ben led a team of insights managers, sales solution architects, and data engineers who were responsible for multi-million dollar customer retention, customer upsells, and fulfilling new revenue goals.
Before CB4, Ben worked in multiple data intelligence and business analytics roles at organisations like IBM and Morgan Stanley.
In this exclusive episode, Ben Nichols shares with us the following aspects of his life and career:
If you are a senior executive working on utilizing NLP technologies for enhancing your customer experience, or if you are an engineer working in analytics product development and management, this is the episode you should not miss!
More links about the guest
LinkedIn:
What is one book that he would gift to his younger self:
https://www.goodreads.com/book/show/567610.How_to_Read_a_Book
Organisation:
BusinessAnalytics, CustomerExperience, DataScience, NaturalLanguageProcessing(NLP), ProductDevelopment, ArtificialIntelligence(AI), MachineLearning(ML), DataAnalytics
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