Why State Unemployment Insurance Programs Failed Workers During The COVID-19 Pandemic

Amid the COVID-19 pandemic, the U.S. government enacted a relief package designed to help Americans cope with the pandemic and resulting economic downturn. However, inadequate unemployment insurance programs left many people in need without help. To understand the challenges, Darrell West and Annelies Goger discuss the poor performance of unemployment insurance programs due to IT infrastructure, government procurement and inadequate data collection.

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