HIGHLIGHTS
02:44 Applying the Inner Game mindset to create peak performance
07:45 Tennis as sales: The inner game is the outer game and vice versa
13:49 Empowering sales: Syncing the languages of customer and salesperson
19:59 For sales leaders: Reframe bad months as learning experiences
27:31 Buying performance: An inner process of decision-making
34:14 Redefine outlooks to be goal-oriented instead of gratifying egos
35:47 Success is a feeling, defining it limits it
38:17 Get Jeff's book and connect with him
QUOTES
17:43 "Salespeople need to play the long game, and you do that by being the learner, not the teacher. We can control what we learn and also salespeople control the definition of their role."
22:49 "When you try, what's it feel like for the customer? It feels pushy. A salesperson who is trying harder, the customer feels that that salesperson is being pushy and trying will sabotage the performance itself."
24:52 "You're paid based on how your customers buy, not on how you sell."
31:19 "We need to get salespeople to watch the seams of the ball, from outer to inner. And that's the beginning. So good sales coach is going to be a good observation coach redirecting the sales person's focus from outer to inner."
34:38 "We could be very mindful, but it's not going to be of much help if we're focused on the wrong thing. So using the example of selling, we have to reframe selling to get salespeople focused on the right thing, which is you're not there to sell."
You can learn more and follow Jeffrey Lipsius on the following links below.
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