233. Diversity is in Nordstrom’s DNA: How the retailer creates a more inclusive environment

While the retail industry is very competitive, improving diversity across the industry is one area where retail companies are working together, sharing ideas, and learning from one another. We're talking with two leaders from Nordstrom about the company's diversity, inclusion, and belonging strategy. Fanya Chandler is SVP of the Southwest Region and Personal Styling, and Gemma Lionello is Executive Vice President, General Merchandising Manager of Accessories and Beauty. They share the progress they're making in DE&I, and why the strategy is important for the business as a whole.

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