“That's what I nerd out on. I really love this idea of how...organizations create environments where they can push decision making down to the edges, so...they become a complex organism that's way better at engaging with the world and creating value in the world.” -Teresa Torres
In this episode of Control the Room, Teresa Torres and I examine her diverse career journey centered in human-centered design, where she helps organizations embrace and optimize the complex dynamics of team decision-making. Teresa shares the benefits that organizations can gain when they embrace the “messiness” of collaborating in complex systems and the opportunity they then have to “empower the edges.” We discuss Teresa’s approach to the “decision making trio” that occurs during group decision-making and the value of listening to individual team member’s unique perspectives Teresa also highlights how an organization can interview its customers using an empathetic approach, and the corresponding revelations that can arise when teams “do the work in their own research.” Listen in to hear Teresa’s take on how to work together as a team when complex problems arise in your organization and gain the skills necessary to make effective decisions for your team and your customers.
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