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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

Why Customer Experience Equals Open Mindset

Why Customer Experience Equals Open Mindset

2021-06-24
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Dr. Dweck is a Stanford University professor of personality, social, and developmental psychology. Her work looks at how beliefs shape individual differences, and her book Mindset -The New Psychology of Success is a must-read for anyone trying to drive personal or organizational change. Mindset offers insights on how belief systems foster or hinder growth and development. The good news from Carol Dweck’s work is that fixed mindsets don’t have to stay fixed. Like all behavioral change, the first step in transformation requires an honest assessment of the areas where your mindset is fixed. The next step involves a calculation of the risks that come from staying stuck and the benefits of growth. With honest self-assessment and a reason to change, the next step is to craft a plan that challenges underlying assumptions or breaks through those beliefs that keep you stuck. How would you rate your organization on a 10-point scale, with one being completely fixed and ten being completely growth-oriented? In what areas is your organization stuck, and in what areas are you growing?

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More Episodes

Voting for Over-Delivery: The Inspirational Power of Promises Fulfilled
2016-11-10 260
Connecting With The Need To Connect: Watching People Eat Online
2016-11-03 200
Not Top Of Mind But Top Of Heart – When Branding Gets REAL
2016-10-27 210
The Kindness GAP: Differentiation by Practicing Civility in Uncivil Times
2016-10-21 216
Will it Fly? How to Leverage Quantitative and Qualitative Customer Listening
2016-10-13 240
Stepping To The Curb – Go Faster…Make It Easier
2016-10-06 222
We Are All In The Perception Business!
2016-10-03 210
Make a Mouse: The Power of a Culture of Customer Experience Excellence
2016-09-22 227
Do You Want Engaged Employees? Ignite Mastery
2016-09-16 230
Grateful Business – Human Experience Creation At Its Best
2016-09-13 211
Send in the Drones: Elevating Service in A Technology-Driven World
2016-09-01 225
Technology: A Blessing & A Curse to Customer Experience Delivery
2016-08-29 202
Which Should Come First? The Employee or the Customer?
2016-08-18 625
Customers Aren’t Always Right: Courageous Leaders Need to Be
2016-08-11 209
Beating the Giant: It’s as Simple as Artisanship
2016-08-04 209
Make the Experience Faster and More Personal
2016-07-28 207
Pokémon Go: How to Launch Experiences that Maximize Technology and Social Interaction
2016-07-21 203
Show Me the Money: The Why of Customer Experience Excellence
2016-07-14 220
Brand Independence Day: Staying in the Black from One of the Men in Black
2016-07-07 216
Personal Brand Vetting – THEY are Listening
2016-06-30 242
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