Technology
In this second part of our four part ATP CIO Charity Event series, Dwain Wilcox from TK Elevators reminds us that the customer experience may be the most important component of digital transformation, on the next QS Experience.
About Our Guest:
Dwain Wilcox is the EVP and CIO of the Americas for TK Elevator based in Atlanta, GA. Since joining the organization in 2017, he has been responsible for IT strategy and execution while leading transformation and digitalization programs in the Manufacturing, Field Service and Spare Parts business units.
Mr. Wilcox possesses over 25 years of senior executive experience spanning multiple industries including Manufacturing, Pharmaceuticals, Chemicals, Supply Chain and Professional Services. Prior to joining Thyssenkrupp, he served as EVP and CIO of Axiall Corporation, a multi-billion dollar Chemicals and Building Products manufacturing company. His past global executive and CIO roles also include CHEP, Seroligcals-Millipore, and Lanier Worldwide.
Dwain is a graduate of Florida State University and enjoys his outdoor time on the water, on his touring motorcycle, playing golf, or spending time with his family.
ABOUT TK Elevator (formerly: thyssenkrupp Elevator)
With customers in over 100 countries served by 50,000 employees, TK Elevator achieved sales of around €8 billion in the fiscal year 2019/2020. Over 1,000 locations around the world provide an extensive network that guarantees closeness to customers. Over the past decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent since its sale by Thyssenkrupp AG in August 2020. The company’s most important business line is the service business represented by over 24,000 service technicians. The product portfolio covers commodity elevators for residential and commercial buildings to cutting-edge, highly customized solutions for state-of-the-art skyscrapers. In addition, it also consists of escalators and moving walks, passenger boarding bridges, stair, and platform lifts.
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