How to actually talk to Customer Service and Facebook knows Instagram is toxic for teenage girls, and Facebook tries to clean up Facebook

The Question of the Week- Last week you talked about calling the cell phone companies to get out of contracts, do you have any tips on how to actually talk to a customer service rep? The Wall Street Journal reports that Instagram is toxic for teenage girls and FB does nothing, and Facebook hires Accenture to try to remove the toxic material from Facebook but makes a bigger problem for the employees doing the work