Respect a Big Part of our CX: Employee Empathy a Calling Card of the Paychex Customer Experience

Empathy demonstrated by our employees is one of the things our customers love most about interacting with Paychex, according to customer experience manager Dan Ernstberger. For CX (Customer Experience) Day, Dan and Matt Tyx, director of corporate strategy and planning, provide an update on the state of CX at Paychex.