Home Warranties: What They Really Cover

In this episode of the Selling Fort Wayne podcast, hosts Tyler Morningstar and Kerri Morningstar speak with Scott Kellenberger from Home Warranty Inc.  Scott defines a home warranty and what it covers with the acronym P.E.A.C.H (Plumbing, Electricals, Appliances, Cooling, and Heating). He also shares who home warranties can cover, the cost, and what makes Home Warranty Inc. different from other companies in the industry. 

“What the industry likes to do is take the lower of two costs, so if it’s cheaper to repair they’re going to repair, and if it’s cheaper to replace, then they’re going to replace. They will always take the avenue of least cost.”- Scott Kellenberger [17:50]

“If we allow other qualified technicians to come in and service clients according to their own choosing, that’s still a customer service feature that people love.”- Scott Kellenberger [25:30]

“It looks like we’re all great at customer service because I am an extension of you and you’re an extension of me, and when it runs smoothly it just looks like the whole package is put together properly.”- Kerri Morningstar [26:04]

What You Will Learn:

• [0:04] Intro
• [7:20] Get to know Scott and the definitions of a home warranty 
• [10:52] Items covered by home warranties and when they should be placed
• [13:23] How the warranty company inspects and determines what to cover
• [14:39] The warranty approval process, cost, and renewal  
• [17:24] What prorating a home warranty means plus who can get a home warranty
• [18:33] Scott on what makes his company different from the rest in the industry 
• [20:35] Why they allow homeowners to choose their service people
• [24:38] The process Home Warranty Inc. uses when choosing vendors for repairs 
• [27:42] The caution to take when choosing a home warranty company as a consumer
• [32:24] How to contact Scott for his services 

Contact:

• Contact Tyler at tylermorningstar@gmail.com and (260) 433-5385.
• Contact Kerri at kerrimorningstar@gmail.com and (260) 410-8294.
• sellingfwpodcast@gmail.com
• Tyler Morningstar on Instagram: instagram.com/ty_morningstar
• Tyler Morningstar on TikTok: tiktok.com/@tyler.morningstar
• Tyler Morningstar on Facebook: facebook.com/MorningstarRealEstateFW 
• Visit Century 21 Real Estate: homesforsale.century21.com/century-21-bradley-realty,-inc.-5263c 
• Contact Scott at (260) 433-4027 
• Visit Home Warranty Inc.: https://www.homewarrantyinc.com/