Download - Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

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First Contact: Stories of the Call Center

Technology

Changing Customer Perceptions in the Collection Industry and the Rise of Self-Service: Harry Strausser III

2022-02-16

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Well, well, well, if it’s not the first episode from season three of the First Contact: Stories of a Call Center podcast! We have the pleasure of kicking off this new journey with one of the most widely-known individuals in the ARM landscape. Harry Strausser III is a well-respected voice of the collection industry and a certified ACA instructor, educator, and speaker. Join us in this talk on self-service and the future of collections, bringing in new perspectives, the importance of training, and many more topics!