Business:Entrepreneurship
Two people sit down in an interview. What happens next??? What happens is that, well, we have no idea what happens.
But the data suggests that a decision is made on behalf of the interviewer in the first 7 minutes of the conversation. The remainder of the time is used to confirm the decision.
There is no way that a person can extract enough evidence to support making a correct decision without bias or personal motives in an unstructured process.
A perfect breeding ground for Murphy’s law- Anything that can go wrong, will go wrong
How well a person aligns with the company’s values, vision & purpose is the only way to ensure the success of the person you hire.
Today we discuss:
- Why tying values to interview questions is the only way to eliminate bias
- How to build an interview question for a company value
Challenge today?
- Interviews are purely subjective
- Still ranking candidates - Scorecards
- Compare & contrast conversations
- Evaluate exclusively for Skills
- Interviewer coordination
- Different interviewers asking same questions
Why is this important to the company?
- The wrong hire costs 3-10x annual salary
- Think of each person being worth $2M to the company.
- Perspective change?
- Wrong hire costs in employee morale & your credibility as a leader
- Think of each person being worth $2M to the company.
- People are the #1 reason for failure
- All your business problems are people problems in disguise
How do we solve the problem?
- Define Core Values
- Define attributes for each core value (traits)
- Prioritize values (rank in order of importance)
- Measurables of each value
- Agree on values (are they lived daily)
- Dig Deeper (Committed, Expertise, Curious)
- Invest the time to fully comprehend the root of your challenges
- Listen to Understand, not to respond
- Build Interview Question Library
- Craft Behavioral questions (2-3)
- Determine **Knockouts
- Agree on questions
Sample Question
Tell me about the most difficult customer interaction you encountered in your current role (Dig Deeper)
- Tell me more…
- Walk me through that…
- What were the circumstances that led to the difficulty?
- What was the root of the customer issue?
- What solutions did you come up with?
- How were you able to calm them down?
- Break down the steps you took to resolve the problem
- Why was their view important to you?
- How were you able to deliver beyond their expectations?
- How did the interaction end?
Assign Questions to Interviewer
- Easier on the interviewer
- Very little prep time for interview
- Gathers concrete evidence
- Eliminates Bias & personal motives from the interview!
Key Takeaways -Value:
- Break your Values down in measurable components to which you can evaluate a person’s fit
- Interview questions must have sub questions to keep the conversation flowing. We want deep data from each interviewee!
Host Links:
LinkedIn: https://www.linkedin.com/in/rick-girard-07722/
Company: https://www.stridesearch.com/
Podcast: https://www.stridesearch.com/hire-power-radio
Authored: Healing Career Wounds (Amazon)
https://www.amazon.com/dp/B094TL14CD/
HireOS inquiry: rick@stridesearch.com
This show is proudly sponsored by Criteria Corp: https://www.criteriacorp.com/
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