Business
How should a company set up the organization to ensure customer success w/ Kristi Faltorusso
2020-07-09
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.
Our goal: to give tactical, direct advice to customer success leaders.
Today's segment:
- Where should customer success report In the organization
- How do move up Into the executive team
- Build renewal and retention models In B2B SaaS organizations
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If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
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This podcast is brought to you by Jay Nathan and Jeff Breunsbach of Customer Imperative, where we help B2B SaaS organizations build growth & retention strategies.
Learn more at https://customerimperative.com/
Jay Nathan: https://www.linkedin.com/in/jaynathan/
Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach
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