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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

Business

PODCAST: Are You in the Delight Business? How to Mix Pleasure into Every Customer Experience

PODCAST: Are You in the Delight Business? How to Mix Pleasure into Every Customer Experience

2022-03-31
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Dr. Michelli outlines 12 forms of pleasure or delight you can design into your customer and team member experiences.

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More Episodes

No Collusion, No Obstruction, No Hoax – Just Vital Info on How to Write a Compelling Story Hook
2019-03-28 272
Sharing your brand stories differently
2019-03-21 287
Do not Forget to Sprinkle Emotion on Top of Branded Storytelling
2019-03-14 247
Say Yes to a Dress | Developing Characters in Branded Storytelling
2019-03-07 271
It Takes a Brand to Deliver a Branded Customer Experience – What are they saying about you?
2019-02-28 247
Customer Experience Wisdom from a 96-year-old Business Legend
2019-02-21 256
5 Million Reasons to Deliver Effective Visual Storytelling Across the Branded Customer Experience
2019-02-07 273
Old Things That Endure: Testing and Learning for Customer Experience Excellence
2019-01-31 237
How to drive your brand voice through your customer experience
2019-01-24 253
A Blast from the Past: The 3 Ps of Customer Experience Excellence
2019-01-17 236
How Did You Do That? | Making Magic for Customers in 2019
2019-01-10 254
Quickly Before the Year Ends – Deliver Convenience
2018-12-20 260
When Customers Aren’t Jolly
2018-12-13 248
7.8 Billion on Cyber Monday of Cyber Week – Is Brick and Mortar Retail Dead?
2018-11-28 222
Two Magic Words - Human Experience Requires Gratitude
2018-11-20 221
Catching People Doing What’s Right Along the Customer Experience Journey
2018-11-15 203
Delivering your Brand in Moments and Memories - The Laws of Brand Storytelling
2018-11-08 229
The Secret Sauce to Customer Experience is a Blend of Four Ingredients
2018-11-02 238
Customer Experience Research and Life Long Learning
2018-10-25 223
Up, Up, and Away - Getting Lift with Wearables and IoT
2018-10-11 233
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