S2:E14 Timeout with Mark McDermott ”Let People See the Human Side”

What do Doug Flutie, Yankee heroes, the breakup of The Beatles, and 4 Careers add up to? ...Mark McDermott

Mark is CEO of Touching Hearts at Home and Together in Caring, both out of Rochester. He loves the Yankees and fly fishing, but also knows he is waking up every day and making a BIG difference in the community by providing quality care for older adults.

As he left the law field, he recalled, "I wasn't finding meaning in the work, I was searching for meaning." This forced Mark to go from having a comfortable paycheck to no paycheck when he started a companion care agency. He didn't know at the time if they would be successful but realized the reward was actually helping older adults.  

As for leadership advice, Mark says the workplace is all about relationships but possibly the most important ingredient to a great culture is meeting individuals' intellectual and emotional needs regularly. That is why "You have to let them see the human side of you" to build real meaningful relationships with your people.