Sumitra Vig on Lean & Quality: First Time Right or Next Time Right?

Partner with Svakarma Advisory, LLP, based in Mumbai India. 

Episode page: https://leanblog.org/446 

My guest for Episode #446 of the Lean Blog Interviews Podcast is Sumitra Vig. She is a partner with her advisory firm Svakarma Advisory, LLP, based in Mumbai India. 

She is a customer experience specialist, an ASQ (American Society for Quality) Certified Manager of Quality & Organizational Excellence, and a master trainer & retail banker with years of hands-on international experience in Asia, Europe, Middle East, and Africa. 

Sumitra has designed & conducted successful training programs, mentored employees & created an impact across continents

Today, we discuss topics and questions including:

• How did you get introduced to Quality?
• First time right / first time quality from a customer lens — What is this?
• Does this mean “no mistakes”? What do we learn from mistakes?
• Does “first time right” put too much pressure on people?
• How can we design the product or service in a way that ALLOWS first time right?
• Design thinking — what does the customer really want?
• Measures — Problems vs reported problems — how to handle unreported problems?
• Customer is king? The employee is really king to then deliver a transformational experience??
• The 5 Toyota Precepts
• The book Atomic Habits
• Women in Lean – Our Table group on LinkedIn
• Has a master class available online on First Time Right
• Working with a foundation – mobile hospital for villages, remote Himalaya

The podcast is sponsored by Stiles Associates, now in their 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more.

This podcast is part of the #LeanCommunicators network.