What is the customer experience within the managed services profession? Our profession talks a lot about service delivery with a predominant focus on the technical. And, for good reason.
However, it is important we not forget the customer experience. We address that issue in this episode. We examine the role of the traditional PSA/ticketing platforms and whether they are sufficient to deliver excellent customer service.
Highlights:
MSPZone Special Guest: Jeff Farris - President & CEO of CloudRadial
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