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AttractionPros Podcast

AttractionPros Podcast

Business:Management

Episode 255 - Matt and Josh discuss lessons from Coaster Nerd Con 2022

Episode 255 - Matt and Josh discuss lessons from Coaster Nerd Con 2022

2022-07-26
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Coaster Nerd Con is the yearly trek by Matt and two friends to ride as many roller coasters as they can in an 8 or 9 day period. This year, the trip included stops at Six Flags Great Adventure, Knoebels Amusement Resort, Hersheypark, Lakemont Park, Kennywood, Kings Island, Kentucky Kingdom, Holiday World, Indiana Beach Boardwalk Resort and Cedar Point. In this episode, Matt shares his observations and experiences and he and Josh turn them into valuable operational lessons.

 

First, Matt shares some of his favorite, most memorable moments of the trip - some that were directly influenced by the park and employees, others that were made possible by the atmosphere the park created. By discussing these individual moments, Matt and Josh drew connections between them and linked them to the intersection of guest and employee experience.

 

Next, Josh and Matt discuss the following observations and how they relate to a successful guest and employee experience.

  • Make feedback easy - Six Flags had large posters with a QR code for guests to leave positive feedback for their team members.
  • Sound/Audio matters - whether a ride spiel or a storytelling element in an attraction, if people can’t hear or understand what’s being said, a large portion of the story and experience is lost.
  • Presentation matters - from Hersheypark’s Ferris wheel appetizers to Kings Island’s employees, the visual impression of your experience cannot be underestimated, both from the guest and employee perspective.
  • Don’t forget the human component of a tech-driven world - at Kennywood, even though the process for buying and using the skip-the-line pass was done completely from your phone, they still had people standing by to help answer questions and for “emotional support.”
  • How do you say goodnight or goodbye to your guests (or employees)? Do you have a strategy to reinforce the great memories created so that they want to come back again and again?

 

This podcast wouldn't be possible without the incredible work of our amazing team:

  • Scheduling and correspondence by Kristen Karaliunas
  • Branding and design by Fabiana Fonseca

 

To connect with AttractionPros: attractionpros@gmail.com

view more

More Episodes

Episode 289: Ade Jones talks about adventure tourism, freedom to succeed, and community relations
2023-03-21 291
Episode 288: Dan Cockerell talks about marketing campaigns for leaders, applying your passion and letting go of ego
2023-03-14 311
Episode 287: Josh and Matt talk about infusing Guest Experience Initiatives into the Employee Lifecycle
2023-03-07 320
Episode 286: Jeroen Nijpels talks about selling roller coasters, relationship-based marketing, and advice for young professionals
2023-02-28 319
Episode 285: Brandon Thom talks about making genuine connections, enabling leaders, and following your unique path
2023-02-21 384
Episode 284: Kimberly Beaudin talks about bringing game day energy, the 4 C’s of leadership, and college football as a lifestyle
2023-02-14 308
Episode 283: Matt and Josh talk about the evolving role of the frontline team member
2023-02-07 311
Episode 282: Jakob Wahl talks about being curious, staying relevant, and the IAAPA member experience
2023-01-31 342
Episode 281 - Charles Coyle talks about learning from growing pains, rebranding a park, continuing a legacy
2023-01-24 290
Episode 280 - Arthur Levine talks about theme park journalism, turning your passion into a career and blending nostalgia with technology
2023-01-17 298
Episode 279: 2023 Resolutionary Episode
2023-01-10 278
Episode 278 - Wess Long talks about the role of a lifeguard, experiential learning, and client-centric solutions
2023-01-03 300
Episode 277: Susan Storey talks about planting seeds through PR, storytelling for suppliers, and leveraging ambassadors
2022-12-27 321
Episode 276: Dennis Speigel talks about feasibility & master planning, future trends, and that everyone wants to have fun.
2022-12-20 358
Episode 275: Dolf DeJong talks about ruthless optimism, separating music from the noise, and scarring people in positive ways
2022-12-13 313
Episode 274: Matt and Josh devour leftovers from AttractionPros Live at IAAPA Expo 2022
2022-12-06 276
Episode 273: Renato Lenzi talks about using social media correctly, creating memories through emotions, and cohesive experiences across properties
2022-11-29 347
Episode 272: AttractionPros Live at IAAPA Expo 2022
2022-11-22 337
Episode 271: Robert Morris talks about leading by example, active family fun, and return on capacity
2022-11-15 302
Episode 270 - Lee Cockerell talks about getting out of the village, doing the hard things and being a teacher
2022-11-08 410
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