Episode 77: Elizabeth Linos on reducing burnout for 911 dispatchers

Elizabeth Linos talks about reducing burnout for frontline workers like 911 dispatchers.

“Reducing Burnout and Resignations Among Frontline Workers: A Field Experiment” by Elizabeth Linos, Krista Ruffini, and Stephanie Wilcoxen.

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OTHER RESEARCH WE DISCUSS IN THIS EPISODE:

• “The Copenhagen Burnout Inventory: A New Tool for the Assessment of Burnout” by Tage S. Kristensen, Marianne Borritz, Ebbe Villadsen, and Karl B. Christensen.

• “Understanding Burnout in Correctional Officers” by Jessie Harney and Elizabeth Linos

  [Working paper available from the authors.]

• Episode 43 of Probable Causation: Elizabeth Linos